Drake Casino - プレーヤーは、切断によるフリースピンの損失を主張しています。

I got 150 free spins had 138 left got disconnected now there saying I had used them all already

Hello leslieroller327,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was it the first bonus you used in the casino? Can you check your betting history within your casino account and forward it to nikolas.b@casino.guru as it should show if you did play the spins or not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear leslieroller327,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.