Dreamz Casino - プレイヤーは賞金を受け取るのに苦労しています。

Signed up at the casino today, deposited € 300 WITHOUT a bonus and won in the end and paid out 700. Just wanted to log in to check the status and my account can no longer be found.

Habe mich heute bei dem Casino angemeldet, 300€ eingezahlt OHNE Bonus und am Ende gewonnen und 700 ausgezahlt. Wollte mich eben einloggen um den Status abzufragen und mein Konto ist nicht mehr auffindbar.

Dear Sören,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From the screenshots you provided I see that you were informed by the casino what to do, so in this case I would recommend you to fully cooperate with the casino and provide all the necessary information.

Did you contact the provided email address? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru or post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Sören,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.