Dynabet Casino - プレイヤーのアカウントは閉鎖されました。

Hi, they have closed my account and don't want me to play the money I have left.

Hej dom har stängt min konto och vill inte jag ska spela dom pengarna som jag har kvar

Dear zija,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the reason why the casino closed your account? If you received any email after your account was closed, kindly forward it to me at veronika.f@casino.guru, or post a screenshot here.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play - e.g. slots, live casino games, sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear zija,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.