Electric Spins Casino - プレイヤーのアカウントは閉鎖され、引き出しが遅れています。

I won £100 and withdrawn these funds after I done this I got asked to send documents to get verified I have sent numerous ones I got told today I would be verified and my withdrawl will be processed soon after this has not been done the casino reply to my querys and all agents tell me different things I am also blocked from singing in to my account I have screenshots of my withdrawl I made and of being blocked off my account I also have a screenshot on the live agent telling me that verification will be today and that my documents are all fine and will get verified no bother been waiting 2 days on the process being completed.

Hello Deanp92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Electric Spins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick