Elite24Bet Casino - プレイヤーがアカウントにアクセスできません。

They bloody closed their website and all our money has been stuck in there...

Hello Cartel_07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was verified in the casino? Was your casino balance real money or bonus balance? When was the last time you speak to the casino and what was it about? Did they give you any prior notice regarding the casino closure?

Looking forward to your answer.

Regards,

Nick

My account was fully verified. I had already made some withdrawals a couple of weeks ago. Was real funds in there, not bonus money.

They indeed send a last email notifying me they were about to close and proceed with withdrawing my funds, which I did. This email came 4 days ago. Since then... all gone!

Dear Cartel_07,

Can you please forward all the communication between you and the casino since the issue occurred? Please send it to nikolas.b@casino.guru.

Dear Cartel_07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.