EstrelaBet Casino - プレイヤーが不正なプロモーションを報告しました。

This promotion is false. I've been playing for days, and the Cashback hasn't been returned. The promotion said I would get 10 free spins with 10 titles, but it was a lie. I've been complaining for days, and the bonus hasn't been credited. I bought the titles as the rules mentioned there would be a draw on the 6th and 7th, but the casino states a different date that doesn't match the one from SUSEP. I want all my money back because this is a fraud.

Promoção falsa pois estou jogando há dias Cashback não retorna, promoção de 10 títulos e granhava 10 rodadas grátis e mentira, pois estou reclamando há dias e não entra o bônus, comprei os títulos do regulamento dizia ser sorteio 06 e 7 o resultado porém no cassino diz outra data não a mesma da susep, quero todo meu dinheiro de volta pois é uma fraude

Dear Deivili1109,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the exact link to the promotion you activated and played with? Ideally, include the Terms and Conditions of this promotion as well.

Did you make sure to activate the bonus before you participated in it?

Have you contacted customer support after your cashback bonus was not credited to your account? What was their reply?

Have you received any promotions from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika