EuroBets Casino - プレイヤーの撤退が遅れています。

I deposited $25 and received a significant bonus (I forget the exact amount). After meeting the required play through I processed a withdrawal on 11/05/2022. I contacted Customer Service on 11/18 asking about the status of the withdrawal and was told I needed to submit some documentation. I submitted the required documents the same day. Every time I follow-up I'm told my withdrawal is being processed and I will receive it within the next 48 - 72 hours. This has been going on since mid-November. On January 2nd I received an email requesting a picture of the credit card used to make the initial deposit which I submitted the same day. Anything you can do to help is greatly appreciated. I've attached multiple email strings for your review.

Thanks.

Dear tivaj,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a 'No Reaction Policy' approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thank you for your message, tivaj.

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. As you might have noticed yourself there are several failed attempts to mediate issues with the casino.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.