EuroBets Casino - プレイヤーの $1000 の出金が遅れています。

I signed up, verified my account with proper requested ID, I made a deposit, selected a promotion, followed and met the playthru requirements, then requested my $1000 payout. Casino communicated with me for a short period, then could not get them to reply, nor would they communicate with me on "live chat". Have played online casinos for several years, and never had my winnings not paid.

Dear sgtauzin,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed the verification in the casino?
• When was the last time the casino was in contact with you and what was the communication about?
• When did you request the withdrawal from the casino? Is it still pending in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sgtauzin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.