EuroBets Casino - 選手の退会が遅れました。

Made a cash out on the 14th November 2022. You get emails constantly that are generic saying you will be pain in 48 hours. It doesn’t happen.

live chat won’t join when I am logged in but they will if I’m a guest. When I ask about my cash out they just leave chat and ignore you. AVOID

Dear mitchhalley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi. I have made withdrawals here before and they all took 3-4 weeks to be paid which is still too long.

I won with a deposit bonus which was fully wagered

Dear mitchhalley,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

mitchhalley informed us that he has received his winnings, therefore we marked this complaint as resolved.