Europa Casino - 検証の問題により、プレイヤーのアカウントが停止されました。

I can't play any slots and it says that my account has been suspended and my documents have not yet been verified.

Não concigo jogar nenhum slot e dis que minha conta foi suspença e ainda não verificaram os documentos.

Dear camilamaier17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It's been a day but I can't talk to support or play the slots my account has been suspended but I haven't violated any casino rules or conditions

Fas um dia mas não concigo falar com o suporte e nem jogar os slots dos que minha conta foi suspença mas não imfrimgi nenhuma regra ou condiçoes do casino

Everything is fine, they didn't let me play until the documents and proof of residence were approved. Now everything has been resolved.

Está tudo serto eles não deixaram eu jogar até que os documentos e comprovante de residencia focem aprovados.Agora já foi tudo resolvido.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, camilamaier17, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru