EUSPIELOTHEK Casino - プレイヤーはボーナスを受け取っていません。

I deposited €20 via Paysafecard and activated a 100% welcome bonus which I didn't get

Ich habe 20 € per Paysafecard eingezahlt und ein Willkommensbonus von 100% aktiviert den ich dann nicht bekommen habe

Hello zajaivo1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please confirm that you have met all the requirements to be eligible for receiving this bonus?

Have you tried contacting the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

Dear zajaivo1,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.