F7 Casino - 入金の問題により、プレイヤーのアカウントは閉鎖されました。

I found the casino on one of the websites where it was written that players from the UK are welcome, I created an account and deposited £1315. After some time I decided to review the therms and conditions. However, it turned out that the game is illegal for players from the UK and they cannot make deposits. So why could I deposit money and play. After contacting support on their website they immediately blocked my account. Why did they not verify the user during the creation of the account and then did not do it. These are fraudulent practices. I wrote an email asking for a refund of all my deposits but no response.

Dear grzegorz91wisniewski,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

How were you able to create an account from the UK despite the pop-up warning during registration?

Did you use a VPN?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I didn't use a vpn, I can see f7casino that has therms and conditions that they don't accept UK players and deposits. Then after registration they want you to verify a UK phone number and send a UK driver license. This is pure fraud... I think f7casino should block my account when I open it after I verify my UK phone number, not let me play for real money and make deposits

I tried to open an account with a different email address and this message appears (attached). I have not encountered anything like this when opening my account. I think many people have encountered this situation after reading my review on trustpilot.com

Please read this user's review. He encountered the same problem with the same casino

https://uk.trustpilot.com/reviews/67369d2d5a62ec93bd5c881b

https://en.********/casino/f7/

It says here that they accept UK players and credit/debit cards which is not true

Thank you very much, grzegorz91wisniewski, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello grzegorz91wisniewski,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a F7 Casino representative to join this conversation and participate in resolving this complaint.

Dear F7 Casino,

Could you comment on this?

Thank you in advance for providing the information.