Fat Bet Casino - プレイヤーの撤退が遅れています。

I initiated the withdrawal, but they say it takes between 12 to 14 business days at most. However, the website states it should take 12 business days. Yet, they still haven't processed the payment.

Procedi ao levantamento, mas dizem que demora a 12 a 14 dias úteis no máximo. Mas no site está a dizer 12 dias úteis. E ainda não procederam ao pagamento.

Dear barradas78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear barradas78, do you have any updates regarding the withdrawal?

They've already paid out 100 euros.

As I deposited 15 euros, the maximum win is 10x the deposit, and they've also deducted 50 euros from the bonus.

I don't understand if this is their policy.

Thank you for your attention.

I'm not going to pursue the complaint any further, it's at your discretion.

You already have my details if you need them for any eventuality.

Thank you.

Já efetuaram o pagamento de 100 euros.

Como depositei 15 o ganho máximo e de 10x o depósito, e ainda descontaram 50 do bônus.

Não percebi, se é essa a política deles.

Obrigada pela atenção.

Não vou prosseguir mais com a reclamação, fica ao vosso critério.

Já tem os meus dados, se for necessário para alguma eventualidade vossa.

Obrigada.

Dear barradas78, could you clarify the type of bonus? Was it a first deposit bonus? Please provide the name or link to it.

Dear barradas78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.