FatPirate Casino - プレイヤーの出金リクエストが遅れています。

Good morning,

I have a real balance for a total of €8,000.18.

On 02/15/2025 I made my 1st withdrawal of €800

On 02/17/2025 I made the 2nd withdrawal of €800

On 02/17/2025 I made the 3rd withdrawal of €800.

I have a real balance of €5,600.18 left that I should withdraw.

My withdrawal request is still being verified today.

I wrote in chat support and they replied that there are delays, without receiving a specific and accurate answer.

I await your kind reply.

Buongiorno,

ho un saldo reale per un totale di € 8.000,18.

Giorno 15/02/2025 ho effettuato il 1° prelievo di € 800

Giorno 17/02/2025 ho effettuato il 2° prelievo di € 800

Giorno 17/02/2025 ho effettuato il 3° prelievo di € 800.

Mi resta un saldo reale di € 5.600,18 che dovrei prelevare.

Ancora tutt'oggi la mia richiesta di prelievo è in fase di verifica.

Ho scritto in chat assistenza e mi hanno risposto che ci sono dei ritardi, non ricevendo una risposta specifica e accurata.

Attendo vostro cortese riscontro

Dear corsair,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Greetings,

I have no choice but to wait.

I'll keep you updated though.

Salve,

non mi rimane che attendere.

Comunque vi terrò aggiornati.

Greetings,

I'm updating the situation.

I just received all 3 withdrawals.

I have requested more withdrawals, I hope to receive them without problems.

That's all for now.

Thank you

Salve,

aggiorno la situazione.

Ho ricevuto poco fa tutti e 3 i prelievi.

Ho richiesto altri prelievi, spero di riceverli senza problemi.

Per adesso è tutto.

Grazie

Dear corsair,

Thank you very much for the update. We will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.

Dear corsair,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All solved, I received my payments. Thank you

Tutto risolto, ho ricevuto i miei pagamenti. Grazie

Dear corsair,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru