Fatpockets Casino - プレイヤーのアカウントがブロックされました。

I sent thousands of dollars to this place and when I finally won 2173 they blocked me and shut down my account I'm not been able to reach them they've blocked everybody I've referred and totally ripped me off whatever you do do not play this fatpocket gaming casino!!!!!! Prior to this

they cheated stack tables of the fish game shorted me my wins. I couldn't win anything until I switch games on them and started playing slots instead of the fishing game. Please help me please help me get my money back at least what I paid in.

Dear Starr75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any explanation from the casino regarding the blocked account?

Do I understand correctly that the casino blocked your account with the whole amount of winnings ($2,173) still in there? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina thank you so much for getting back to me! I really appreciate you taking the time to help my situation. I will answer your questions in order asked.

1). After tellong them i had won they asked me what platform? I said Panda master. Then they said "$2000 ? Send me screen shot." I sent screen shot. Their response was "we are getting warning from your account. Its showing in our system that you are used 3rd party system to hack our game." And then i was immediately blocked. 2) Yes i had sent $40. In at that particular time and had no bonus. I got it up to $173 and then won $2000 on a $5 bet. My credit was $2173 still in the machine at the time i was blocked. I have the pic of the screen before it closed out. I have never been on any 3rd party they are lying. They immediately blocked My husband too and everyone else i had referred. (The day prior i had won $720 on a $7.20 bet on a 10xs pay machine because i got 2 of the 10xs symbols and a cherrie but they convinced me that the 10xs symbols dont pay unless there is all 3 on the line whicn isnt true either. They paid me $72.00 instead of $720.00)

3) I accumulated the whole amount of $2173 from a deposit i made to them there was no bonus's involved.

I have a 2nd facebook account that i have sent messages to them begging them not to rip me off. Explaining that i have drained my accounts inorder to win back some of my losses because it was my bill money that i lost. And even offered them to keep $500 as a tip. But those messages remain unread. Please help me i am just sick about this whole situation.

They have changed to Nika gaming

I recently posted my experience with them on their fb page and got a message from someone telli v me to pm them i did and was told to send $50 for transfer fees and got ripped off again.

Thank you very much for your reply, Starr75. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi I don't know how to share the conversation with you from messenger? Can you help?

You can send me screenshots of the conversation.

Dear Starr75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm sorry I have been dealing with a family emergency

Unfortunately, we have not moved forward with this complaint for four weeks. I am sorry, but we cannot keep complaints open forever without any development or cooperation from your side, therefore I will now close it. Thank you for your understanding.

Feel free to reopen this complaint when you will be interested in resolving it.