FEZbet Casino - プレイヤーの出金が遅れている。

I always prefer casino’s after checking with CasinoGuru rating but yet I’m facing such an issue that this casino is not processing my withdrawal and after making me wait for 3 days which is their processing time they tell me that the payment was cancelled by provider. I will be attaching all the chats with support, kindly help.

Dear akshayymathur9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They canceled the withdrawal after 3 days saying it was from the payment provider. Kindly intervene.

Hi CasinoGuru, Someone is trying to scam me to take my withdrawal money using your name. I don’t know if this is an attempt from which side but kindly look into this matter urgently.

Dear akshayymathur9,

That is definitely not me or any employee of casino.guru. Please be sure to never share your personal login data with anybody.

Did you try to request a new withdrawal since it was canceled, maybe use a different payment provider?

Only bank transfer works for Indian players on their website. I have a lot of chat transcripts with them.

I have even tried to use the USDT option but still my payment hasn’t been given.

Dear akshayymathur9,

Have you received your withdrawal from the casino yet?

Nope, the amount is now 29,900/- INR

I tried bank withdrawal option thrice after cross-checking all the information from them and it still got rejected, and then I tried depositing USDT through Tether which was successful but I’ve placed a withdrawal request on 11th of July 2024 and it’s still pending.

I’m also attaching a screenshot for your reference.

Hi Nick, my withdrawal was processed today.

Dear akshayymathur9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru