FEZbet Casino - プレイヤーの撤退が遅れています。

Hello, I have a problem with withdrawing PLN 1,000, approximately EUR 250. I write to support but they only reply that I have to wait all the time and that they don't know when I will receive it and blame it on the long queue of payments. I've been waiting for 2 weeks now. I did not play with this money, received any bonuses or free spins. They don't want any verification from me or anything. could you help?

Dear Majkel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify this sentence "I did not play with this money"?
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

it was about that , I did not use any bonuses or free spins. I have never withdrawn any money from this casino. The withdrawal is being processed.

Thank you very much for your reply, Majkel. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I dont have earlier screenshots, but they are saying all the time same. I asked now, and once ask the trough by email.

Thank you very much, Majkel, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Majkel,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the FEZbet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear FEZbet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Payment recived today. U can close complaint

Dear all 

We would like to inform you that customer withdrawal is complete and paid out on our side.

Best Regards

FezBet Team

Greetings all.

Thank you, FezBet Team, for your cooperation on this case.

Thank you, Majkel, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru