FEZbet Casino - プレイヤーの賞金が遅れます。

Hi

I have been waiting my winnings from this casino for 30days now and we are still counting(I will post a screenshot of my three pending withdrawals)

I was asked to send them my ID card and driver's license.

I did and my verification was completed successfully (as you will see on the screenshots below)

Their live-support keeps copy-pasting me texts that there are delays and that I will receive my money soon for 20+days now and I never do.

They are actively scamming me and many other bettors I suppose of their money and it's unacceptable.

If you could help me out to receive my funds,I would appreciate it since I decided to try this casino out because of the high rating it was received by CasinoGuru.

I never used any bonus and I used the casino only for sportsbetting

Dear nickthequick166,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FEZbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that your account is currently available to you? Can you log in?
• Could you please share with me your communication with the casino in which the casino explains the reasons for the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thank you very much, nickthequick166, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, nickthequick166! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

I was paid in full yesterday.

You may close this case.

Dear nickthequick166,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Pavel Kaczynski 

Casino.Guru