FEZbet Casino - 検証の問題により、プレイヤーの賞金が遅れています。

Whilst playing hip hop pop I won $15,000 off a $3000 bonus buy. A message came up saying win needed to be verified and to contact support. The game seems to be stuck on this as when I go in it asks if I want to restore my game and it will replay my spins and my win and then this message will come up again.

I have emailed 5 times about this since Friday and contacted support and nothing is being done about it. It is very frustrating

Dear Anna-Chlo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FEZbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly there is no active promotion on your account currently? 
• Could you please share your attempts to contact the casino regarding the issue?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas