FEZbet Casino - 選手の退場が遅れています。

Hello everyone,

I made a withdrawal of 500€ from the provider fezbet on 13.03.

As of today, my payout is still pending, and I am repeatedly told by the support staff to be patient and that it takes 3-5 business days for the processing.

Now it has been 8 days, and nothing has changed.

I would greatly appreciate your help with this.

Best regards,

Alex

Hallo zusammen,

ich habe am 13.03 eine Auszahlung von in Höhe von 500€ beim Anbieter fezbet getätigt.

Bis heute ist meine Anzahlung anstehend und ich werde beim Support hingehalten das ich mich gedulden soll und es 3-5 Werktage für die Bearbeitung dauert.

Jetzt sind es schon 8 Tage und es tut sich immer noch nichts.

Ich wäre sehr dankbar wenn sie mir helfen könnten

Mit freundlichen Grüßen

Alex

Dear alex_62,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

All right, then I'll wait the rest of the days

Alles klar dann werde ich noch die restlichen Tage warten

Hello, the topic can be closed, I just received the money.

Many thanks for your help

Hallo, das Thema kann geschlossen werden ich habe gerade das Geld erhalten.

Vielen Dank für eure Mühe

Dear alex_62,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru