Fortune Clock Casino - プレーヤーのルーレットへの賭けはカウントされませんでした。

Good night, I put 25euros from the roulette and as soon as the roulette wheel started to spin my money disappeared and I received a message saying insufficient funds ... inadmissible !!!!! the roulette was starting to spin !!!!

Boa noite, pus 25euros da roulete e logo que a roleta começou a rodar o meu dinheiro desapareceu e recebi uma mensagem a dizer fundos insuficientes... inadmissivel!!!!! a roleta estava a começar a rodar!!!!

Dear Eli,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

This seems like it might be an issue on the game provider’s side, but I am not sure. Did this happen only one time?

Have you tried contacting the casino regarding this issue? Could you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Eli,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good afternoon, yes, I contacted them and they didn't solve anything, there just can't be a technical problem and I run out of money ...

Boa tarde, sim contactei e não resolveram nada, não pode simplesmente haver um problema técnico e eu ficar sem o dinheiro...

Dear Eli,

Could you please confirm it happened only that one time? Would you be so kind and forward me your game history, please? My email address is kristina.s@casino.guru.

Hello, I can't find the history, can you just find it on the computer?

Olá, não consigo encontrar o histórico, será que só dá para encontrar pelo computador?

Eli, if you can't find the game history in your account, you can contact the casino and they should provide it to you.

Dear Eli,

Did you ask the casino for the game history? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.