Fortune Panda Casino - プレイヤーは最低引き出し限度額に不満を抱いています。

First off i really like this casino, this is the only issue i have with them.

They give out weekly freespins with zero wager requirements. which is very generous, the maximum withdraw amount from these freespins is $30.

Which is completely fair for no wager freespins. The only issue I have is the minimum withdraw amount for all cryptos is $50.

Thus far I have deposited another $20 on top of the $30 to be able to withdraw the funds.

This is not a huge deal but, i dont see why the minimum withdraw cannot be down to $30.

I dont want to make a huge deal about this because i really do like this casino. They are very generous.

I have tried contacting the casino about this but the support chat refers me to email finance department, which only responds with generic responses it seems.

Seeing if you all could dig into this... if theres a good reason minimum withdraw for cryptos is $50 or what the deal is.

Thank you guys. I really apreciate what you all do.

( if this isnt something you all want to mess with its ok i know your super busy)

Dear Johnwayne27,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing and understand your concern.

Cryptocurrency transactions, while often faster and more convenient, come with certain challenges that can affect minimum withdrawal amounts. One of the main factors is transaction fees — cryptocurrencies often have network fees that can be higher for smaller amounts. By setting a $50 minimum, the casino ensures that these fees don't end up taking a significant portion of the amount you're withdrawing.

Additionally, processing time for crypto withdrawals can sometimes be longer, and smaller transactions might not be as cost-effective for the casino to process. Higher minimum limits help make sure that the resources allocated to withdrawals are used more efficiently.

Another point is that some payment providers or crypto wallets have their own constraints, which the casino has to follow. These providers might set a lower limit for the amount that can be processed, and this can affect the casino’s policies.

Lastly, there are security concerns — smaller withdrawals may present more challenges with fraud prevention or errors, and a higher minimum withdrawal limit helps reduce these risks.

Is it possible for you to choose a different payment method for your withdrawals that has a lower minimum limit per transaction?

Have you been able to withdraw your winnings after you deposited an additional $20 to meet the minimum withdrawable amount?

Have you tried emailing the casino's financial department as suggested by live chat support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Network fees for litecoin xrp doge which are ones i use are minimal. Usually less than a penny. Plus there is no minimum for deposits only withdraw.

Depositing $20 has worked for me which is why i said its not a huge deal.

I havnt been able to get an answer emailing finance.

Thank you for your message.

The minimum and maximum withdrawal limits can be found on the casino's website here: Withdrawal Limits. Based on your country of residence, you may choose a payment method with a withdrawal limit lower than $50, if needed. Please note that these limits are set by the casino, and unfortunately, we do not have the authority to change them.

If you need any further assistance or have additional questions, feel free to let me know. Thank you for your understanding.

Dear Johnwayne27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.