サラのゲームハブ？Facebook！

Has anyone ever had issues with Sara Gaming hub on Facebook messenger. Well I hit a jackpot but can’t seem to get a manager to respond. Only the people who work for the platform who load money on Facebook messenger! Who also admits to game not paying out for me! What’s everyone else’s thoughts? Can anyone help get my money owed? You help me I’ll return the gratitude.. t. Thanks D