Four Crowns Casino - プレイヤーの撤退が遅れています。

I made a deposit of 20 euros on 12/4/21 and earned 350 euros while playing and made this for payment via bank transfer on 12/4/21 received a message where I was told that I had to wait 7 to 21 working days for the money to appear my account is today is 2/7/22 and nothing has happened yet every time I write to the service it keeps saying the finance department will take care of it and I should please wait

Ich habe am 4.12.21 eine Einzahlung von 20 Euro getätigt und habe beim spielen 350euro erspielt und diese zur Auszahlung via Bank Transfer getätigt habe am 4.12.21 eine Nachricht erhalten wo man mir gesagt hat das ich 7bis 21 Werktage warten muss bis das Geld auf meinem Konto ist heute ist der 7.2.22 und es ist immer noch nix passiert jedesmal wenn ich den Service anschreibe heißt es immer wieder die Finanzabteilung kümmere sich drum und ich soll bitte warten

Dear Thomas

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The payout is pending and the Transaction is in progress field

Die Auszahlung steht noch aus und bei dem Feld Transaktion steht in Bearbeitung

Dear Thomas,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/4-crowns-casino-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.