Fresh Casino - プレイヤーの撤退が遅れています。

I've been trying to withdraw 458 reais since February 7th using the pix method and since then until today they keep giving me excuses for not sending my money, saying I have to wait 3 working days when it's pix or the PAYMENT SYSTEM IS IN PROBLEM I WANT MY MONEY.

Estou tentando sacar o valor de 458 reais desde do dia 7 de fevereiro usei o metodo pix e desde entao ate hoje vivem me dando desculpas pra nao enviar meu dinheiro , dizendo ter que esperar 3 di9as uteis sendo que é pix ou o sistema de PAGAMENTO ESTA EM PROBLEMAS EU QUERO O MEU DINHEIRO.

Dear Natali2611,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Dear Natali2611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.