Fresh Casino - 賞金の出金が遅延しています。

I was told in live chat my withdrawal will be processed in 2 hours but nothing happened I asked why not. The support said my account had to be checked separately, this would take up to 31 days!

I'm completely verified, which was really quick.

But waiting 31 days for a review that you can't explain yourself why is absurd.

Please help with faster processing Thank you

Mir wurde im Live-Chat gesagt meine Auszahlung wird in 2 Stunden bearbeitet als nichts passierte fragte ich nach wieso nicht. Da meinte der Support mein Konto müsse extra überprüft werden, dies würde bis zu 31 Tage dauern !!

Bin komplett verifiziert was auch echt schnell ging.

Aber 31 Tage warten auf eine Überprüfung die sie selber nicht erklären können wieso ist ein Unding.

Bitte um Hilfe bei der schnelleren Abwicklung Danke

Dear dotacash2020,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Money has arrived thanks 🙂

Geld ist angekommen danke 🙂

Awesome news, dotacash2020. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.