Frumzi Casino - 決済が遅延しているとのクレームがあります。

I would like to express my indignation because I seem to have fallen for the vicar's tale five working days without receiving my money and all the agents are dragging their feet every day saying different things someone has to do something.

Venho por este meio dizer a minha indignação pois parece que cai no conto do vigário cinco dias úteis sem receber o meu dinheiro e todos os agentes arrastam o caso diáriamente dizem coisas diferentes alguém tem que fazer alguma coisa

Dear Catiam,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They didn't even ask for verification, they say it's not necessary and every day they say a different date and even fail to respond when I say that the colleague said something else, so I don't think I'll get the money, this is unfair, someone has to act, a bunch of thieves

Eles nem pediram verificação sequer dizem que n e necessário e todos os dias dizem uma data diferente e até deixam de responder quando digo que o colega disse outra coisa daí achar que não vou receber o dinheiro isto e injusto alguém tem que agir bando d ladrões

Good afternoon, I'd like to let you know that it's been resolved, thank you very much.

Boa tarde venho por este meio dizer que já foi resolvido um muito obrigado

Dear Catiam,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru