Funclub Casino - プレーヤーは、複数のアカウントを開設したとして告発されました。

I joined funclub casino, I received a no deposite bonus for signing up, I played it down to nothing. I then deposited 30.00 via Go2Bank card, DID NOT use/recieved any bonus whatsoever. I got it up to 849.00 requested a withdrawal of 700.00. Funclub casino let the request through( I was later informed that I wasn't able to cash out more than 10x my deposite, deposite of 30 being max cash out of 300). I REPEAT I DID NOT USE OR Receive A BONUS ON MY DEPOSITE. I provided every document they requested promptly. They said payout was 7-10 business days. They lied. They lied and they lied some more. Then they generated a false request to cancel withdrawal on my behalf, which I knew absolutely nothing about not requested be done). They reduces the amount from 700 down to 300. They lied about the timeframe I'd have my earned money deposited into my account. They continued lying to me daily about it being on its way to my account. They took back the excess money from my account. After 22 days of bs when they specifically state 5-7 business days for withdrawals to post, they told me a had two accounts( which is ABSOLUTELY WRONG!!!!) Aand that they weren't paying me for that reason. They then blocked me from my own account on their site. Lying, theiving, scammers. They need to be punished and shut down immediately so no more people get screwed!!!

Dear wcnmail2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that you have been accused of multi-account registering?

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Was your account successfully verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, wcnmail2020, for providing all the necessary information. I will now transfer your complaint to my colleague Adam(adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello wcnmail2020, 

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Funclub Casino to join the conversation and participate in the resolution of this complaint.

Dear Funclub Casino,

The player stated that the casino has accused them of opening multiple accounts. Can I ask you to please provide further information and supporting evidence of this? It can be posted here or sent to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Dear wcnmail2020,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask FunClub Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear wcnmail2020,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I am sorry we could not be of more help on this occasion.

Best regards,

Adam