Fundalor Casino MX - カードの問題により、プレイヤーの引き出しが遅れています。

I made a withdrawal on Fundalor, but they can't process it because I used a card that I no longer have and don't use because my online banking canceled it.

What can I do? I've tried getting help from the Mercado Pago team, but Fundalor says they can't do anything.

Hice un retiro en fundalor pero noe lo pueden dar por qué lo hice con una tarjeta que ya no tengo y no uso por qué mi banca en linea me la cancelo..

Cómo puedo hacerle intento ayudarme el equipo de mercado pago pero fundalor dice que no puede hacer nada

Hello victord180679,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fundalor Casino MX. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• Do you have any official confirmation from your bank that the card is no longer active?

Looking forward to your answer.

Regards,

Nick