GGBet Casino - ボーナス違反の疑いがあるため、プレイヤーのアカウントは閉鎖されました。

Hello friends of Casino Guru.

I am making this complaint out of great concern.

When searching their forum for a casino that is reliable and offers good promotions, I found GGBET, which has a very good rating.

I decided to use the welcome bonus, which consists of 4 bonuses for the first 4 deposits, and I deposited a total of 990 euros.

Having already lost the bonuses, I played a cash game and was awarded €1,400. Very happy to reach the €3,000 cash balance, I decided to withdraw. The next day, I entered the casino and was blocked, according to them for violating the bonus terms and conditions. I have read them carefully and cannot find a reason why they would block me and retain my entire balance.

I ask you to please help me by interceding because I believe this has been a complete injustice and a very inexplicable measure by the casino.

I look forward to your response.

Greetings.

Hola amigos de casino Guru.

Pongo esta queja muy preocupado.

Al buscar en su foro un casino que sea confiable y con buenas promociones he llegado a GGBET que tiene muy buena puntuación.

Ya decidido quise usar la bonificación de bienvenida que consta de 4 bonos para los primeros 4 depósitos y he depositado un total de 990 euros.

Ya perdidos los bonos he jugado un juego de efectivo y me ha premiado con 1400 euros. Muy contento por llegar a los 3000 euros de saldo en efectivo decido hacer retiro, al otro dia entro al casino y me han bloqueado, según ellos por infringir los términos y condiciones de bonificación. los cuales he leído minuciosamente y no encuentro la razón por la cual me puedan bloquear y retener todo mi saldo.

Pido por favor que me ayuden intercediendo porque creo que ha sido una total injusticia y una muy inexplicable medida del casino.

quedo muy atento a su respuesta.

Saludos.

Dear danilamejorforeva,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Did the casino cite any reasons or particular rules found in the bonus terms and conditions?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me any other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you for addressing my complaint. I still haven't received a response regarding my funds from GGBet Casino.

I was a player for at least a week

I learned about my account being blocked when I tried to log in to see the progress of my withdrawal.

The casino didn't mention anything about the bonus, and after reading the terms and conditions, I don't know what violation they're referring to, nor do they explain what I did wrong.

I played numerous and diverse slot machines, losing balance in some and increasing it in others.

Thank you, friends at Casino Guru. I hope I can resolve this unpleasant experience at GGBET.

Gracias por atender mi queja, aún no recibo respuesta de mis fondos por parte del casino GGBet.

Fui jugador por al menos una semana

Me enteré del bloqueo de mi cuenta al intentar ingresar para ver el proceso de mi retiro.

El casino no mencionó nada sobre la bonificación y leyendo los términos y condiciones no sé a qué infracción se refieren y tampoco ellos me explican que hice mal.

Jugué diversas y numerosas tragaperras, en algunas perdí saldo y en otras aumentó.

Gracias amigos de casino Gurú. Espero poder solucionar esta mala experiencia en GGBET.

Thank you very much, danilamejorforeva, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear danilamejorforeva,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.

Dear GGBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.