Gioo Casino - プレイヤーの賞金は消えました。

I got a no deposit bonus with 20 free spins at Gio. In which I won about 2.40 after a little play I managed to get 80 eur and then got a 150 eur picture, continued playing for some time and then a message came up that you had no more credit .. (I thought so was a false message and that I managed to implement it) so I logged off .. deleted the cockies and logged on again .. the problem persisted .. then i reported the problem to the support and said i would shortly send an email from the department received .. have now reported 6 times to customer support and only ever get the information that the department would contact .. (which I no longer believe after 2 weeks of waiting)

Ich habe bei Gio einen no deposit bonus bekommen mit 20 freispielen . In den ich ca. 2,40 gewonnen habe nach ein wenig spielen hab ichs geschafft auf 80 eur zukommen und hab dann ein 150 eur bild bekommen hab einige zeit weitergespielt und dann kam eine meldung das dich kein guthaben mehr hätte .. (ich dachte es war eine fehlmeldung und das ich die umsetzung geschafft hab) so meldete ich mich ab .. löschte die cockies und meldete mich neu an .. das problem blieb bestehen.. dann meldete ich dem support das problem und meinte ind kürze würde ich eine mail von der abteilung bekomm .. hab mich inzwischen 6x beim kundensupport gemeldet und bekomm immer nur die info das die abteilung sich melden würde .. (woran ich nach 2 wochen warten nicht mehr glaube)

Hello jacobarmin4,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise whether your winnings disappeared or stayed in the account? Would you be so kind as to post here a screenshot of the message that came up while you were playing?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

So this message came after another -log in- after I deleted the cockies .. of the first message that came during the game "credit used up" I unfortunately didn't take a screenshot ..

And yes, so the interim was about 230 or 228.70 then came the message as staged that my money was gone and then my account was at 0.00

Also diese meldung kam nachdem erneuten -Log in- nachdem ich die cockies löschte .. von der ersten meldung die wärend des spieles kam "Guthaben aufgebraucht" hab ich leider kein screenshot gemacht..

Und ja ,also zwischenstand waren ca. 230 bzw. 228,70 dann kam wie gestagt die meldung das mein geld alle wäre und dann stand mein konto auf 0.00

Thank you for your reply, jacobarmin4. We have been informed by the casino, that they have managed to find out what the issue was and that you agreed with the reimbursement of €20. Could you please confirm that we can consider this issue resolved? Or is there anything else we could help you with?

Ne is ok .. even if I'm not completely satisfied with the outcome

Ne ist ok .. auch wenn ich nicht ganz zufrieden bin mit dem ausgang

Thank you for your confirmation. As the casino credited back to you the amount that was the maximum cashout limit from this bonus, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.