Global-Bet Casino - プレイヤーの出金リクエストが遅れています。

Good evening. I have two pending withdrawals via crypto USDT (TRON20), one for 150sdt on September 28 and the other for 400usdt on October 2. I keep being told that my case will be reviewed, yet nothing happens. Thank you, my casino ID is 80524.

Καλησπέρα..έχω 2 αναλήψεις ανοιχτές μέσω crypto USDT (TRON20) η μία 28 Σεπτεμβρίου 150sdt και η άλλη 400usdt στις 2 Οκτωβρίου...όλη την ώρα μου λένε πως θα το εξετάσουν και δε γίνεται τίποτα . ευχαριστώ το ID μου στο καζίνο είναι 80524

Dear souflis, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Good evening. no I have not withdrawn before.. yes the account is identified and the winnings are without bonus

Καλησπέρα.οχι δεν έχω κάνει ανάληψη στο παρελθόν.. ναι είναι ταυτοποιημενος ο λογαριασμός και τα κέρδοι είναι χωρίς μπόνους

Thank you very much, souflis, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi souflis,

I've just reviewed your case and am sorry to hear about these issues with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Global-Bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify why the player's withdrawal requests are still pending? When can the player expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear souflis,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia