Goal2U Casino - プレイヤーの賞金はキャンセルされました。

Dear Mohammad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino? Could you forward me any relevant communication between you and the casino? My email address is petronela.k@casino.guru. Furthermore, could you clarify if you have redeemed any bonus prior to accumulating your winnings? If you have, please send me a link when replying. I hope we will be able to help you as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

03/21/2020 Saturday

Transfer (Playtech)

Transfer

-2,009.00

0.00

03/21/2020 Saturday

Transfer (Playtech)

Transfer

20,061.79

0.00

03/21/2020 Saturday

Transfer (JOKER)

Transfer

-18,000.00

0.00

03/21/2020 Saturday

Transfer (JOKER)

Transfer

18,000.00

0.00

03/21/2020 Saturday

Transfer (PUSSY888)

Transfer

-8,009.00

0.00

03/21/2020 Saturday

Transfer (Evolution Gaming)

Transfer

-2,000.00

0.00

03/21/2020 Saturday

Fraud Amount Deduction

Adj

-18,111.98

0.00

03/21/2020 Saturday

Transfer (PUSSY888)

Bet

8,000.19

0.00

03/21/2020 Saturday

Transfer (Evolution Gaming)

Bet

2,050.00

0.00

03/21/2020 Saturday

Betting (EGames)

Bet

18,148.88

0.00

03/21/2020 Saturday

Betting (Live Casino)

Bet

-55.00 this is my statement

Is there any relevant communication that you coud forward me please? Any explanation from the casino why the money has been deducted from your account?

they well say me this is rebate bonus .......but  they give me social bonus after then when i m win jackpot in playtach platfrom then they say this is rebate bonus....never play playtach for rebate t and c that way i m add tow rebate bonus promociton

  1.This promotion is Applicable for all 7/11 Games platforms Only. (Scr888/918Kiss, Playboy, 3win8, Joker, etc)2.7/11 Product, Joker, 918kiss, Playtech, 4D, Keno, Racing/Cockfight, All RNG Games are not applicable to this promotion.te 

they give me spacial bonus from management .....after when i m win then when im withdrawal my credit then they wait for me half hours .then they saying me this is rebate slote rebate bonus .......this credited never play playtach platform 

All GBCBET qualified members can claim this Rebate 3x on Every Monday/Thursday 2:00 AM. but this is Saturday management given me spacial bonus

Thank you very much Mohammad for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

they are fully cheating my winning money.in  this site i mso many losess .i know this site fully cheating my winning money

Hello Mohammad,

I contacted the casino, so hopefully we will receive an answer soon.

You can see my live cheat 

We would like to ask the GBCBET Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

then  now my winning money i m never got from the casino

rifat009 20:18

hay why i m nvr got any bonus

told me

you are set my wiiinng amount

CS GBCBET 20:18

Hi sir

rifat009 20:18

why

told me

CS GBCBET 20:19

Kindly hold a moment sir

rifat009 20:19

why i m nver got any bonus

all time lose

CS GBCBET 20:19

Sir please wait

Is checking for you

rifat009 20:20

when im got jekpot that time you are cheating me also

rifat009 20:21

and now you are chating me for set winnig blance

CS GBCBET 20:21

Sir last time you are cliam bonus playing ban platform games ya

And sir we are not point to cheat you

CS GBCBET 20:22

Currently you are dont have any bonus can claim

Sir can after 2am come to try to request claim your rebate bonus ya

rifat009 20:23

this bonus is special bonus for management given me

CS GBCBET 20:23

Sure sir , about this we have help you request too but management reject this

CS GBCBET 20:23

Currently sir don't have any bonus to claim

rifat009 20:24

management reject this

CS GBCBET 20:25

Yes sir , Currently sir don't have any bonus to claim

rifat009 20:26

then why you are cheating my jekpot blance

CS GBCBET 20:27

Sir about this we have reply before , last time you is using bonus to playing playtech platform , for the winning credit will be forfeited, if sir keep talking this , we will close chat soon

You may refer back last message for this thanks sir

Anything can help you more in website ? if don't have chat will close soon thanks sir

rifat009 20:28

you say now mangment reject

CS GBCBET 20:29

Yes sir is reject

Kindly refer at top message there have reply you

rifat009 20:30

now i m refer your chat with some other site

Read

CS GBCBET 20:30

May i know what other site ?

My winning money I m nvr got dear

hello dear

can you give me my complien upgreat 

Hello Mohammad,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.