Golden Lady Casino - 選手の退会が遅れました。

Cashed out on 11 14-22 and havent heard a peep from them.Sent email asking what info they might need sent.Site has no form or files to get and tryed to call the # and it dont work.

Dear cobra562,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

We cashed out awhile back with no problems.I made the playthrough but haven't heard from them yet.

Thank you very much, cobra562, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Ok,well we only hope

Hi cobra562,

I've just reviewed your case and fully understand your concerns. I'll try my best to help you by contacting the casino.

Dear Golden Lady Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Can you please share more information regarding the player's issue?

I'm looking forward to a reply from you!

Kind regards,

Natalia

I went to live chat a few days ago and asked a rep about it.He said thier sites payout dept has been having problems and that they are working on it.I hope so as i need this bad.I was working 26 years with no problems then nov 28th i was let go as for meny others.Just before XMAS too..My mom is 80 years old and going downhill fast.I wanted to have xmas with her as it might be her last.Now i cant Enless these guys come through for me

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi cobra562,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia

You tried.I was told soon but not sure when.