GrandClub Casino - プレイヤーの撤退が遅れています。

The withdrawal has been pending since December 16th. The chat support is very friendly, but they always just ask for patience.

Auszahlung ist seit 16. Dezember offen. Chat zwar sehr freundlich, aber bittet immer nur um Geduld.

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Have you ever made successful withdrawals? No

Could you please confirm that you have passed the KYC verification? It has not been requested yet, you cannot start the KYC process on your own

Have you accumulated your winnings with or without an active bonus? No

Best regards

Haben Sie schon einmal erfolgreiche Abhebungen vorgenommen? Nein

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben? Wurde noch nicht angefragt, von sich aus kann man den KYC Prozess nicht starten

Haben Sie Ihre Gewinne mit oder ohne aktiven Bonus angesammelt? Nein

Liebe Grüße

Was transferred today. LG

Wurde heute überwiesen. LG

Dear DiePartei,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru