Gratorama Casino - プレイヤーの引き出しが遅れました。

Hello! I want to cashout some money from gratorama and i make it. Everything it s ok. But i give all informational for my account to recieve money and i don t have a message from a member to see if it s all right... in live chat a girl said i need to wait but in mail says 2 days When it s all verificated. Now it s 3 and i don t recieve a email from gratorama. Please some help

Additional comments from the player:

"I did not receive an e-mail that the required documents are verified, although it is written in the e-mail that in 2 days they are verified And nobody from gratorama except live chat respond about this. contenteditable and chat live it didn't help me at all"

Dear Hitachic,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand it correctly that you have requested your withdrawal on 22nd of April? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Hitachic,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.