Harry's Casino - プレイヤーの撤退が遅れています。

i withdrew 500 on the 26th of november by bank bank transfer , my account is fully verified and i have email confirmation from harrys there is no problem and has been processsed on the 30th and will be with me shortly .. it is now the 4th an still no payment pending or recieved ... i have checked with my bank and it should only take 2-3 days for a international payment to clear but there is nothing going in.

It makes me worried as the withdrawal was pending an then disappeared an wasnt even on my account statement they had processed and sent me no confirmation that it had been done other than the email they sent confirming it had ..after i pestered them

Dear Corey,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

I will set the timer for 3 days and check back with you on Thursday. If there’s no development by then, we will intervene. Thank you in advance for your patience.

Best regards,

Petronela

no problem , seems like alot of people having trouble with these .. ill check back in a few days when the timer is up or wait for your response

Thank you very much for your patience.

no problem

Dear coreymchale1990,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

no I still haven't recieved any winnings

Thank you very much, coreymchale1990, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thanks and still no winnings as I expected and now had a email saying this even though they previously said they had already processed it

Dear Corey,

Thank you for contacting Harry's Support Team. 

Apologies for keeping you waiting so long, due to it being a banking transaction it can take longer than anticipated but be assured that we'll do what we can so you'll receive the funds as soon as possible.

Kind regards,

Support Team

Dear coreymchale1990,

I’m sorry to hear your withdrawal has been delayed. I will do my best to resolve your case.

I would like to invite Harry’s Casino into this conversation.

Dear Harry’s Casino,

Can you please indicate the current status of the payment, and inform us of the date coreymchale1990 will receive his winnings?

now they have closed my account for no reason when I asked for a update and asked them for proof of the transaction of my winnings and they tried taking payment from my account without authorisation an I asked them why ... now they sent me this

Dear Corey,

Thank you for contacting Harry's Support Team. 

We would like to inform you that your account is now closed.

Kind regards,

Support Team

just to let you know it looks like they have now sent me my winnings today by chaps which is a faster payment than bacs and lands in your account the same day so it can be done alot faster than they say but atleast iv been paid and some reassureance they will pay you eventually if you keep on them

Dear coreymchale1990,

I’m glad there's good news! I’d kindly like to ask you to let us know once you've received the payment, or if there's any development in regards to this issue.

funds have already hit my account so I have recieved them

Dear coreymchale1990,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that you’ve received the funds! We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards

Andrej