Harry's Casino - プレイヤーの撤退は遅れています。

I have withdrawn 2 x £500. One on 28th September and one on 2nd October.

I have received previous payments ok and am now very concerned.

Thankyou for your assistance

Dear Sue272727,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have requested payment by bank transfer. The first £500 No bonuses.

I believe the 2nd £500 was won with cashback money they put into my casino account. I never take the bonus offers.

Thanks for your assistance in this matter

My withdrawals are no longer in pending. Once this happens payment is normally within a day or two.

I have contacted them, attached is one of their responses

Thank you very much, Sue272727, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sue272727!

I will take care of your complaint from now on. I would like to invite representatives of

Harry's Casino into this complaint in order to help us resolve the withdrawal issue.

That sounds promising! Thank you for letting us know. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Hi Tomas,

No sign of them paying me.

Just checked my bank, no deposit from them.

There is no valid reason for them not to pay me.

It's excuse after excuse.

Thanks

Sue

We would like to ask Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Sue272727,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating which is already very bad and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.