Harry's Casino - プレーヤーの預金は、彼のカジノアカウントにクレジットされたことはありません。

Made numerous deposits and the amounts have been increased on every deposit and the funds are nowhere to be seen. The live chat option is non existent and have been waiting for a reply via email and got absolutely nowhere.

Dear Brooks,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? Which payment method you have used?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I used a Visa card and are in touch with them. Currently under investigation.

We are left with no other option now just to wait for the casino and bank to complete their investigation. Ultimately, the funds should be returned either to your bank account or credited to your casino account.

I will set the timer for 14 days and check back with you. I wish I could be of more help. Thank you in advance for your patience.

Hello Brooks,

Have there been any developments since our last conversation?

Still waiting on my bank to investigate.

Not a single reply from Harrys and I don't even have an option to contact them via chat anymore

Thank you very much, Brooks, for your reply. Could you please forward your payment receipts to petronela.k@casino.guru?

Dear Brooks,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.