HashLucky Casino - プレイヤーはギャンブルの問題によりアカウントの閉鎖に苦しんでいます。

Hi, i made account since 16th of may. And realized overall the casino is not accurate, i wanted to close it and they didn’t want to.

i made deposits after that and i lost them.

i asked them to close it on 17th of may on chat due to gambling issues. They didn’t do too

i asked them again and they told me u didn’t send a request but i did sent a request and they ignored it.

i asked them again to close it because of gambling issues and they ignores me. I want to close my account and refund the amount they violated.

Dear amoh04513,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HashLucky Casino.

We'll check the validity of the casino's license and update our casino review accordingly.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account currently accessible to you?
• Have you contacted the casino with your registered email address regarding your request?
• Have you made any deposits after you informed the casino of your gambling issues?
• Could you please share your original request made to the casino on the 17th of May? Share it here or send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i made all these but they don’t cooperate

Dear amoh04513

Any correspondence in which you informed the casino of gambling problems before the 20th of May would be crucial for us to proceed

• Please share it here or send it to my email at tomas@casino.guru
• Is your account in the casino still accessible?

Dear amoh04513,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.