High Roller Casino - プレイヤーの撤退が遅れています。

Hi there,

I used my partners card (he was aware) and won $1650, the casino let me know o wasn’t allowed to use someone else’s card but if I verified myself again with the bank statements where I made the deposits from and the front and bank of the card that once verified it will be ok.

It’s now been nearly a month and they are not giving me any reasoning of why my payment hasn’t been processed.

Dear NF333,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

 Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card, or this possibility is communicated beforehand. Technically, it is very difficult to check who the owner of the payment method is at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use the allowed payment methods.

Could you please share supporting communication between you and the casino regarding your 3rd party deposit? Share it with me at [email protected]

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Dear NF333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru