Hotline Casino - プレイヤーが勝利後に出金の問題に遭遇しました。

I ve made a deposit today with a bonus. I ve wagered and win 650 euro. They send me this. I ve didn’t deposit in a row for 4 times with bonus. I don t understand …

Hello Crissay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hotline Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many times did you deposit into the casino? How many withdrawals did you process there and in what sums? Did the casino already refund your last deposit?

Looking forward to your answer.

Regards,

Nick

Yes is verified from July. I deposit so many times and withdraw 3 times I guess. They refund all…I have in past withdraw that they don’t give me for more reasons and bonus terms that I think are so wrong.

Everything it s okay. Was my fault because I ve deposit with too much bonuses. Thanks !

Hello Crissay,

Do I understand it correctly that your issue has been resolved and we can close the complaint or is there anything else we could assist you with?

Dear Crissay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.