IceBet Casino - サービスが応答しなかったため、プレイヤーの退会が遅れました。

I'm experiencing a problem with this casino as I've been trying to get a response from the finance department for over a week now, after I've provided my bank details and received no response. Consequently, I'm unable to withdraw funds. I've contacted their chat service and all they tell me is to wait, which isn't helpful. They could at least evaluate it there and then or even ask someone to take a look at my case, but they don't. To say I'm disappointed is an understatement, and I'm still waiting for a response.

Estou tendo um problema com esse casino eu estou tentando uma resposta do setor de finança a mais de uma semana que mandei meus dados bancários e eles não me dão uma resposta, aí não consigo sacar, falo lá no chat e eles falam que tem que aguardar e não ajuda em nada, poderiam no caso avaliar por ali mesmo ou até mesmo pedir pra dar uma olhada no caso e não fazem, eu tô decepcionada e aguardo retorno ainda

Hello Crika.77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi, I want to inform you that everything went well with the verification and you paid me straight🙌, my biggest concern was that they didn't reply to my email, but when I entered the platform I saw that my account was evaluated and the money fell into the account 👋👋

Oi venho informar que deu tudo certo já com a verificação e me pagou certinho🙌, minha preocupação maior era que não respondiam ao meu e mail, mas ao entrar na plataforma vi que minha conta estava avaliada e o dinheiro caiu na conta 👋👋

Dear Crika.77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru