IceBet Casino - プレイヤーのアカウントは閉鎖されました。

I have been trying for months to reach someone from this casino because I wanted to review my data and was then blocked without further notice.

Ich versuche schon seit Monaten jemanden von diesem Casino zu erreichen, da ich meine Daten einsehen wollte und daraufhin gesperrt wurde ohne weitere Rückmeldung.

Dear xxxm3,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IceBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why did the casino block your account and did you have any remaining balance on it?

I will be waiting for your reply patiently.

Best regards,

Nick

The account was blocked after I made a GDPR request to transfer my personal data.

I want the casino to release my winnings for my use.

The block is less of a problem for me. Unfortunately, I can no longer say whether there was any remaining credit, as the block already took place in 2023.

Best regards,

Andreas Tassis

Das Konto wurde gesperrt, nachdem ich eine Anfrage nach DSGVO zur Übermittlung meiner persönlichen Daten gestellt habe.

Ich möchte, dass das Casino meine Umsätze zu meiner Verwendung herausgibt.

Die Sperre ist weniger ein Problem für mich. Ob es noch Restguthaben gab, kann ich leider nicht mehr sagen, da die Sperre schon 2023 erfolgte.

Beste Grüße,

Andreas Tassis

Dear xxxm3, 

We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.