IceBet Casino - プレーヤーは自分のお金を引き出すのに苦労しています。

Constantly make it impossible to withdraw. I’m verified, but keep telling me to verify, give them all details of bank for withdrawal then say there are technical issues I should use another deposit method and withdraw using that. I don’t buy it they just want to make it hard so I play it down again. Lost 6k last month through same difficulty’s. This time I want to cash out and never play there again

Hello Rmjcresswell,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Do you have any remaining balance or pending withdrawal at the moment?

Looking forward to your answer.

Regards,

Nick

Hi nick. My account has been verified for a couple of months since I first tried to withdraw, has a green tick saying account verified in my profile details. Last month I accumulated 6k with real money deposits, this month I bought money with the ice coins you accumulate through bets placed. For memory it was $125 with a 45x play through which I have completed. I have a 3k balance waiting to withdraw. Last contact was about withdraw and they started the same merry go round as previous withdraw attempts. All I want is to bank transfer my funds but they keep coming up with more and more reasons why they can’t.

They stopped replying to my emails and withdraws were left pending for 4 days. I got frustrated and gambled it all away without a win. Just like they wanted to happen.

Hello Rmjcresswell,

Do I understand it correctly that your balance is now zero and the complaint is no longer relevant?

Yes

The complaint will be now closed for the above mentioned reason.