Instaslots Casino - プレイヤーのアカウントが望まれずに再開される。

This casino opened my account even though I didn't ask for it to be opened! I've never requested for my account to be reopened. All I asked was why my account had been closed.

I closed all my accounts due to a gambling problem, and MY ACCOUNT SHOULD NEVER BE REOPENED.

Once the operator becomes aware of a player's gambling problem, and you knew about my gambling problem, YOU SHOULD NEVER REOPEN MY ACCOUNT!

THEY OPENED my account without asking if my gambling is under control? If I have a gambling problem?

My account is now closed because when I asked them why they even opened it, they immediately closed it.

tämä kasino avasi tilini vaikka en pyytänyt tilin avaamista! en ole koskaan kysynyt pyytänyt tilin avaamisesta uudelleen. Kysyin, ainoastaan miksi tili on suljettu.

Olen sulkenut kaikki tilit peliongelman vuoksi, etkä KOSKAAN OLISI AVATA TILIÄNI.

Kun operaattori on saanut tietoonsa pelaajan peliongelmasta ja sinä tiesit peliongelmastani, sinun ei olisi KOSKAAN AVATA TILINI!

HE AVASIVAT tilini kysymättä onko peli hallinnassa? Onko minulla uhkapeliongelma?

tilini on nyt suljettu koska kysyin heiltä miksi he edes avasivat sen, he sulkivat sen heti.

Hello Lolna123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when is your account excluded and when did you request for it? When was the last time you spoke to the casino and what was it about? Did you deposit any money while your account was reopened by the casino?

Looking forward to your answer.

Regards,

Nick

Hello, the account has not been verified. I'm a serious game addict and I got an ad email from them on my phone and I clicked on it and it took me to their site. 10/10/2023 I tried to log in and it said "the account is locked" I went to the chat and asked why? I got the answer that since I have asked all the casinos to block me because of a game problem, yes it is true I have asked. I have asked 01.02.2023 to block me at all casinos! Unfortunately, I can't tell you more because my account is closed and I can't access it.

On 10/10/2023 I talked to the casino about why my account is closed. (I never asked to open the account) they said because of a game problem and the account remains closed.

On 13 November 2023 I was able to log into my account normally and lose 770e

this chat is on 10/10/2023

Hei, tiliä ei ole vahvistettu. Olen pahasti peliriippuvainen ja sain heiltä mainos sähköpostia puhelimeeni ja klikkasin sitä ja se vei heidän sivulle. 10.10.2023 Yritin kirjautua sisään ja se ilmoitti " tili on lukittu" menin chat ja kysyin miksi? Sain vastauksen että koska olen pyytänyt kaikkia kasinoita estämään minut peliongelman takia, kyllä se on totta olen pyytänyt. Olen pyytänyt 01.02.2023 estämään minut kaikilla kasinoilla! Valitettavasti en pysty kertomaan sinulle enempää koska tilini on kiinni ja en pääse sinne käsiksi.

10.10.2023 puhuin kasinon kanssa miksi tilini on kiinni. (en koskaan pyytänyt tilin avaamista) he sanoivat peliongelman takia ja tili pysyy kiinni.

13.11.2023 pystyin kirjautumaan normaalisti tililleni ja häviämään 770e

tämä chat on 10.10.2023

the operator announced today that they will refund me my deposit.

operaattori ilmoitti tänään palauttavansa minulle talletukseni.

Hello Lolna123,

Do you wish to keep the complaint open until the refund is credited back to you or do you consider the case as resolved?

Hey, I got the money. Case can be closed thank you very much!

Hei, sain rahan. Tapaus voidaan sulkea kiitos paljon!

Dear Lolna123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru