iWild Casino - アカウントの確認が保留されているため、プレーヤーの賞金の引き出しが遅れています。

I have won 932.94 cad and I have submitted all the documents they asked for and I have St I'll not been verified and I just want to withdraw my money I was able to deposit my own money no bonuses or extra stuff just the deposits I made and they went through instantly now I just want the money that I won I won most of the money from fruit party providing screenshot

Hello btlock41,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWIld Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear btlock41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.