iWild Casino - プレイヤーの撤退が遅れています。

KYC is not responding to me...nor is the support team...the chat keeps passing the responsibility by redirecting me to emails...which do not respond...a withdrawal requested over 20 days ago...I've made deposits but I can't find the beneficiaries' names for the deposit and they won't tell me...

Kyc non mi risponde...neanche il supporto....la chat continua a lavarsi le mani rimandandomi alle email..che non rispondono..un prelievo richiesto dal oltre 20 giorni...ho versamenti ma non trovo i nomi benificiari del versamento e loro non me lo dicono...

Dear Nihu888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify if you have passed the KYC verification? Or is the incomplete verification causing the delay in processing the payment?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina