iWild Casino - プレイヤーはカジノから引き出すことができません。

Withdrawing at this casino is impossible

É Impossível sacar nesse casino

Dear ant0ny,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you are facing. I’m afraid I will need more information regarding your problem. Please could you elaborate?  

I will be waiting for your reply patiently. 

Best regards, 

Veronika

You have contact with the casino

Você tem contato com o casino

Dear ant0ny,

Our complaint resolution process follows specific steps that each customer should adhere to. You can read more about the process here: Complaint Resolution Instructions.

Before we contact the casino and request their participation in resolving the complaint, we first need to gather as much information and evidence from the player as possible. Initially, we investigate the issue independently to determine whether we can assist the player without needing to involve the casino directly.

So please specify your problem with the withdrawal. Have you made any successful withdrawals from this casino before? When exactly you submitted your withdrawal request? Could you please confirm if you passed the full KYC verification?

Dear ant0ny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.