IZZI Casino - 書類要求が履行できないため、プレーヤーの撤退は拒否されました。

Good day. I would like to withdraw €450 from my verified account. However, the withdrawals are canceled when I am asked to upload a bank statement from the visual Skrill debit card. Oddly enough, today I was paid 1x 500€, after that it didn't work anymore. I uploaded my bank statement from the Skrill customer account, as well as a screenshot of the debit card and my verified Skrill data. I'll send them to you to check. So Izzi demands documents that I can't get at all...

Guten Tag. Möchte gerne von meinem verifzierten Konto 450€ abheben. Die Auszahlungen werden aber storniert die ich einen kontoauszug von der visuellen Skrill debitcard hochladen soll. heute wurden mir komischerweise 1x 500€ ausgezahlt, dannach ging es nicht mehr. Habe meinen Kontoauszug vom Skrill kundenkonto, sowe ein Screenshot der debitcard und meiner verifizierten Skrill daten hochgeladen. Selbige schicke ich ihnen zum überprüfen. Izzi fordert somit dokumente die ich gar nich heranbringen kann...

Hello fischerkueps,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Izzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day. The documents were recognized and the payment made by another casino employee. Thank you anyway for your help.

Guten Tag. Durch einen anderen Casinomitarber wurden die Dokumente annerkannt und die Auszahlung getätigt. Danke ihnen dennoch für ihre Hilfestellung.

Dear fischerkueps,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru